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Terms and Conditions: Chores.co.nz
Last updated: October 2016

Chores.co.nz is an online marketplace for services requested and performed by its users. The following terms and conditions govern your access to Chores website.

Please read the Terms of Service carefully before you start to use Chores. By using Chores you accept and agree to be bound and abide by these Terms and Conditions. If you do not want to agree to these Terms and Conditions, you must not access or use Chores.

This Site is offered and available to users who are 16 years of age or older and reside in New Zealand. If you are under 16 or do not reside in New Zealand you may not use Chores. If you require further clarifications please contact us or visit our FAQ page.

Terminology
  • Chores are services requested by users on the Chores website.
  • Chore Posters are users who request services on Chores website.
  • Chore Doers are users who perform services on Chores website.
  • Chore Page is where chore posters describe their chore details and list the amount they are offering. It's also where chore doers can ask questions, request viewing (on applicable chores) and submit offers.
  • Get Paid is the amount a chore poster offers to get their chore done for.
  • Offer is the amount a chore doer offers to do a chore for.
  • Comment is a statement or question posted under the Comments section of the chore page.
  • Accept Offer is the chore posters accepting the chore doer's offer.
  • GST is by default inclusive in all offers at chores so GST cannot be added on top of an offer.
Overview
  • Chore posters post their chores on Chores website. They list their chore description and the amount they are offering to get their chore done for.
  • Chore doers can ask questions on the chore page to clarify the chore details further if need be.
  • Chore doers submit their offers using the chore page for the chore poster to consider.
  • Chore posters are under no obligation to accept an offer or any offer.
  • If the chore poster does accept an offer, the chore gets assigned to the chore doer whose offer was accepted.
  • The chore doer and chore poster can then proceed with the chore.
  • Success fee is debited from the chore doers Chores account.
  • Once the chore is completed, the chore poster pays the chore doer.
  • The chore poster can place feedback on the chore doer. The chore doer can place feedback on the chore poster.
  • The chore is now completed.
Chore Poster's Responsibilities
  • Chore posters must adequately describe their chores with as much detail as possible. Where applicable they must also upload photos to further clarify the scope of the chore.
  • Chore posters must not share contact details via the chore page or the Comments section of the chore page.
  • Chore posters must not post adult-related chores or chores that could be deemed as inappropriate or offensive to other users.
  • Chore posters must not post chores relating to illegal or fraudulent activities.
  • It is the chore poster's responsibility to screen the chore doer by checking the person's profile and feedbacks before accepting an offer.
  • Chore posters must stipulate upfront in the chore description or Comments section if they need their chore doer to meet certain requirements or expectations (e.g. have applicable licences, be certified, have references, certain years of experience, be an expert, belong to a professional body or organisation, etc).
  • Chore posters are not allowed to accept verbal or offline offers/quotes. All offers/quotes must be submitted via the chore page by chore doers for chore posters to consider.
  • Upon accepting an offer, the chore poster is legally obligated to get that chore completed at the offered amount by the chore doer whose offer was accepted.
  • Upon completion of a chore the chore poster should promptly pay the chore doer the amount that was accepted in the offer.
  • Only if the chore poster agrees, the chore doer can request a goodwill deposit upfront or partial payments as the job progresses. This method of payment is mainly valid for larger chores.
  • The chore poster must pay the chore doer the exact amount accepted via the offer process unless both parties agree otherwise due to an unforeseen change in circumstance.
  • GST cannot be charged on top of the offered amount. If the chore doer is registered for GST they need to make their offer inclusive of GST. They cannot add GST on top of the amount they offered.
  • Chore posters should always post fair and honest feedbacks on chore doers.
Chore Doer's Responsibilities
  • Chore doers must only submit offers on chores that they can do with the expected confidence and skills.
  • Chore doers must not submit offers on chores where they are not legally qualified to undertake such a chore (e.g. only certified electricians should make offers on chores that require electrical work).
  • Chore doers must not submit offers on chores that require them to carry passengers unless they have a P Endorsement on their drivers licence. P Endorsement is a legal requirement in New Zealand to carry passengers in return for money or other monetary gain.
  • Chore doers must not share contact details via the Comments section of the chore page.
  • Once a chore has been assigned, chore doers should commence with starting the chore as agreed with the chore poster.
  • Chore doers can only start a chore once it has been assigned via the chore page. Chores are only assigned if the chore poster accepts one of the offers made by chore doers via the chore page.
  • Chore doers must submit their offer via the chore page for the chore poster to consider.
  • Chore doers are not allowed to provide verbal or offline offers/quotes. All offers/quotes must be submitted via the chore page for the chore poster to consider.
  • Upon the chore doer's offer being accepted, the chore doer is legally obligated to complete that chore at the amount offered.
  • Chore doers can expect payment from the chore poster promptly upon the completion of the chore unless some other arrangement was mutually agreed upon.
  • Chore doers can request a goodwill deposit upfront or partial payments as the job progresses only if the chore poster agrees to such a payment method. This method of payment is mainly valid for larger chores.
  • Chore doers cannot request more money other than the amount that was accepted via the offer process unless both parties agree otherwise due to an unforeseen change in circumstance.
  • GST cannot be charged on top of the offered amount. If you're registered for GST then you need to make your offer inclusive of GST. You cannot add GST on top of the amount you offered.
  • It's the chore doer's responsibility to comply with New Zealand tax laws. All chore doers should file their own tax on income earned via Chores website. Those registered for GST should also file their GST return.
  • Chore doers should always post fair and honest feedbacks on chore posters.
Fees
  • Success fees are debited from the chore doer's Chores account when a chore is assigned.
  • Chore doers are unable to request viewing or submit an offer if their account is in debit / debt.
  • Account credits are non-refundable and can only be used towards success fees.
Cancellations
  • Cancellations happen when a chore is assigned but the deal falls through.
  • Upon a cancellation, chore posters can easily post an exact copy of the chore from their Poster's Panel. This would allow them to seek out another chore doer with minimal delay.
  • Chore doers can use the link in their Doer's Panel and apply to get their success fee refunded for the cancelled chore. The refund is not guaranteed and each case is assessed after investigating the cause of the cancellation.
  • The Poster's Panel and the Doer's Panel are both found at the top of the chore page.
  • Chore Doers who are found to have too many cancellations will be investigated. If the fault of the cancellations is found mainly to originate from the chore doer, the user may be suspended from Chores.
  • Chore posters and chore doers can still place their feedback on cancelled chores in order to state their experiences.
  • In cases where the chore doer is successful at getting their success fee refunded on the cancelled chore, a note will appear with the feedback if either party places a feedback. The note will state, "This chore was assigned but the deal fell through".
Disputes
  • Disputes arise when a chore is assigned and started but the chore poster or chore doer is not happy with how things proceed.
  • We are unable to intervene when a dispute arises simply because we do not have the ability to act as a resolution provider. Instead we encourage both parties to try and settle conflicts amongst themselves.
  • Both parties can pursue external avenues in order to get their dispute settled, which includes using remedies provided under New Zealand consumer law, civil law and disputes tribunal.
  • Where a user is part of a professional organisation that provides resolution for disputes (e.g. Registered Master Builder), disputes could be settled under their guarantees and code of conduct policies.
  • Users who cause disputes on a regular basis will be investigated and may be suspended from Chores.
Termination of Account
  • Users are allowed to have only one Chores account. Those found with multiple accounts will have all their accounts terminated and IP address blocked permanently from registering at Chores.
  • Users found to make offers and/or accept offers outside Chores will have their account permanently disabled immediately.
  • Users found posting abusive messages in the Comments section of the chore page will have their account suspended.
  • Chores reserves the right to terminate membership of any member we feel is jeopardising our business in any way.
Privacy
We at Chores do care about your privacy. We do not sell or rent your personal information to third parties. We do not disclose your details to others except as required to provide you with the service of Viewing a Chore or Assigning a Chore. In both these instances you control whom your details are revealed to.

We also rarely send out newsletters unless it has to do with some very important aspect of our website. The only emails you'll receive from us will be transactional notification emails relating to your activities as a chore poster or doer (e.g. we notify the chore poster when a new offer is submitted at their chore).

Chores operates in New Zealand and abides the country's laws. There could be instances where Chores becomes legally obligated to submit or reveal certain information about our members. In such cases we will disclose the required information as prescribed by law.
Limitation on Liability
UNDER NO CIRCUMSTANCE WILL CHORES, ITS EMPLOYEES OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF CHORES.CO.NZ OR, ANY CONTENT ON THE WEBSITE OR ANY SERVICES OBTAINED THROUGH THE WEBSITE. YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK.

THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER CHORES NOR ANY PERSON ASSOCIATED WITH CHORES MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SERVICES OBTAINED VIA CHORES WEBSITE.