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FAQ
General FAQ
Chore poster FAQ
Chore doer FAQ
GENERAL FAQ
What is Chores?
Chores is an online marketplace for services requested and performed by its users. We call these services 'chores'. Those that request the services are known as the 'chore posters'. Those that perform the services are known as the 'chore doers'. As a member at Chores you can post chores you'd like to get done and you can also offer to do chores for others.
Who can register and use Chores?
Chores is available to New Zealand residents who are 16 years of age or older. Anyone who meets these two criteria can join Chores and start posting chores or start making offers to do chores. We cover a wide spectrum of 12 main service categories and 618 sub categories. So there's a good chance you'll soon need one of the services we cover.

Since Chores is strictly for NZ residents, we block overseas users from accessing our registration page. We do this in order to safeguard our members from overseas scammers, Spam and security risks. If you reside in New Zealand but got denied access to the registration page (happens in rare cases) then please click here now.
Is Chores free to use?
There are no charges to register and post your chore. There are also no charges to make offers on the chores you'd like to do. We only charge the chore doer a small success fee when they are assigned a chore by the chore poster. The success fee is debited to their Chores account. There are no other charges at all. Our aim at Chores is to create a fair and risk-free way of connecting chore posters with chore doers. We believe an open marketplace with minimal corporate interference is the most efficient way of creating a smoother and more vibrant economy.
What range of services is covered by Chores?
We cover 12 major service categories. They are Domestic, Car, Errands, Rides, Handyman, Trades, Events, Moving, Computing, Business, Tutoring & Fun. We have 618 sub categories under those main categories. Whether you want to get your house cleaned, a leaking tap fixed or get a website developed for your business, we've got you covered. View all our categories and sub categories.
What areas are covered by Chores?
Chores has all of New Zealand covered. View all the areas.
Are my personal details safe?
We value your personal details just as much we value the codes that make up this site. Our servers are secure with the latest technology and all our codes have been exhaustively tested for security. As for other users getting access to your details, you'll have complete control over that.

The only time your contact details (name, email & phone numbers) are released to another member is when you accept an offer. After you've accepted an offer contact details are exchanged so chore posters and doers can proceed with the next step. We don't ask for your address so we don't store that information at all. If the chore doer requires your address in order to do the chore then it's your responsibility to share that info with that person.
Are feedbacks and ratings authentic at Chores?
Yes they are and here's why. Chore posters and doers can place feedbacks and rate each other only after a chore has been assigned. So every feedback and rating placed is automatically authenticated by the fact that a transaction took place and the chore was assigned. There is absolutely no way to cheat the system.
What do the stars and numbers found next to a member's username stand for?
The stars represent the overall star rating of the member. The number is the count of how many feedbacks the person has received so far. When a feedback is placed, the person has to choose between one to five stars in order to rate the other person. The more stars selected, the higher the rating. These ratings are averaged out and this average becomes the person's average star rating you see next to their username. The chore poster and chore doer can both place feedbacks on each other after a chore has been assigned.
Do all prices and amounts used at Chores include GST?
Yes, all prices and amounts used at Chores include GST. If you make an offer as a GST registered chore doer, you should account for GST in your offer. If your offer gets accepted you cannot add GST on top of the amount you offered. The amount you offer is the full amount the chore poster is obligated to pay.
CHORE POSTER FAQ
How do I post a chore?
First you need to register with us. Registration is free and takes only a minute. If you've already registered you simply need to log in. Once you've joined, click on the Post a Chore button found on the top of every page. You will be asked to select a category and then a sub category for your chore. Next you'll be asked to fill some basic information about your chore.

The key information are the chore details and the amount you are offering to get the chore done. You can also upload up to five photos if you believe photos will help explain the scope of the chore better to potential chore doers. That's it, your chore is then live. The whole process takes only a few painless minutes and it's 100% free.
How much money should I list to get my chore completed?
You can list any amount you believe is reasonable to get the chore completed. If you have a ballpark figure already then you can base your amount around that figure. If you cannot come up with a logical amount then you can simply list any amount you want and let chore doers submit offers for you to consider. Whenever possible please be realistic with the amount you list. Most chore doers will use the amount you list to assess how serious you are at getting your chore completed thoughtfully.
What happens after I've posted a chore?
Once your chore has been posted it will become live. Live chores appear on the homepage and chore doers can start interacting with your chore. Chore doers will be able to add your chore to their watchlist. They'll also be able to ask questions via the Comments section of the chore page. Most importantly chore doers can start submitting offers on your chore for you to consider.
How long will my chore listing remain live?
All chores will remain live for 30 days. After 30 days your chore will close and you will find it under your "Closed Chores" page. You can easily repost your closed chore.
What happens when a chore doer asks a question or adds a comment to my chore?
You'll be notified by email if someone asks a question or adds a comment at your chore. If someone adds just a comment then you don't necessarily have to respond to the comment. However, if someone asks a question regarding your chore then you should respond as soon as you can.

To respond to a question you'll need to click on the "Reply" button found next to the actual question and then post your reply. Doing so will group your answer together with the question and also notify the doer that their question has been answered. You can also add comments to your chore using the same Comments section of your chore page.
What happens when a chore doer submits an offer?
Firstly you'll get an email notification regarding the offer. You can then visit the Offers section of your chore page to look at the offer amount and doer's details. We suggest you click on the doer's username and view their profile and feedbacks before you consider their offer. If you'd like to ask the doer a question then use the Ask a question link found next to the offer. If you'd like to accept the offer, simply click the Accept Offer button found next to the offer. You'll then be taken to a page to confirm your acceptance of that offer.

Once you accept an offer you're legally obligated to get the chore completed by the chore doer at the amount they have offered. So please only proceed with accepting an offer only after you're completely satisfied with your choice. If you're not happy with the offer or the doer then you can simply not accept the offer and wait for better offers from other doers.
What happens after I've accepted an offer?
Once you've accepted an offer the chore doer is automatically notified that their offer has been accepted. They have effectively now been assigned that chore. From your poster's panel you'll be able to access the chore doer's contact details. The chore doer will also be able to access your details from their doer's panel. You can then make contact with the doer or the doer can contact you to get the chore started. Once the chore has been completed you should pay the doer. You can then leave your feedback about the doer using the Place Feedback button found on your poster's panel. The doer can also leave a feedback about you.
What if the doer wants a deposit before starting the chore?
For larger chores involving tradesmen the doer might ask for a goodwill deposit upfront or partial payments as the job progresses. You should only agree to a goodwill deposit and/or partial payments if you're completely happy with the person or business you're dealing with. Remember, you don't have to succumb to pressures put onto you by the doer. It's your chore and you proceed with how you'd like to get things done.

If you do agree to an upfront deposit, ensure it's only a small amount. As for partial payments, the amount you pay at each stage should be based on the progress made. Never pay the full amount before the chore is 100% completed to your full satisfaction. We strongly suggest you hold on to 30% to 50% of the total payment right till the end and only make that last payment once the chore has been completed to your liking.
What can I do if the chore falls through?
So you've accepted an offer but the doer is now not cooperating. You believe they will not start the chore and will simply muck you around. In such cases we suggest you use your posters panels to repost an exact copy of the chore. Doing so will leave your current chore intact but you'll have a fresh live copy ready to invite new offers from other doers. You could also leave a feedback about the doer of your original chore. Please ensure you do give a reasonable effort at getting your chore done with the original doer before moving on to reposting your chore. Doers who end up with too many bad feedbacks will end up losing their account with us.
What if the doer fails to complete the chore or doesn't do a good job?
Firstly you shouldn't fully pay the doer until the chore has been completed to your satisfaction. This way you maintain some leverage on getting the chore completed if a dispute arises. If all attempts to work with the doer fail, you can use your posters panels to repost an exact copy of the chore. You can then start receiving new offers from other chore doers thus allowing you to get your chore sorted quickly. You should also leave a feedback about the doer so other posters get to read about your experience.

If your dispute is regarding the workmanship of a tradesperson then you have several external options to pursue. If the doer is part of a professional organisation that provides resolution for disputes (e.g. Registered Master Builder), disputes could be settled under their guarantees and code of conduct policies. Failing that you have remedies provided under New Zealand consumer law, civil law and disputes tribunal. Please note that we are unable to intervene when a dispute arises simply because we do not have the ability to act as a resolution provider. Instead we encourage both parties to try and settle conflicts amongst themselves.
What are some things I can do to avoid disputes with doers?
The best thing you can do to enjoy the seamless completion of your chore is to list all your expectations upfront. Use your chore description and comments section to clearly stipulate all your requirements. The next precautionary step would be to carefully check the doers profile and feedbacks before accepting an offer. You should also clarify anything that's not clear by directing questions at doers who have made offers or posted comments at your chore. Use the 'Ask a question' link found next to each offer to direct a question at the doer. Use the 'Reply' link found next to each question/comment posted to further qualify a doer.
What can I do if my chore closed without being assigned?
You can repost the chore using the 'Repost this chore' link found on your poster's panel. Your chore will then become live and you can start receiving offers.
After how long will my chore get archived?
All chores are archived after 30 days of being assigned or closed. Once your chore has been archived you will not be able to place your feedback about the chore doer or repost that chore since you'll no longer have access to your poster's panel. So please try and place your feedback about the chore doer as soon as the chore has been completed and before the chore is archived.
CHORE DOER FAQ
How do I find chores to do?
First you need to register with us. Registration is free and takes only a minute. If you've already registered you simply need to log in. Once you've joined, visit our homepage by clicking on our logo (top left) or use the find chores link found on the top of every page.

Once on our homepage you'll need to change your location to find chores relevant to your region or district. Once you've set your location we'll remember your setting for all your visits from there on. The next time you visit Chores you'll end up at the homepage with all the chores from your location showing. The next thing you'd need to do is to click on categories and sub categories that you're interested in and find chores to do.
Can I see chores only from the sub categories I'm interested in?
Yes you can. You can quickly add up to 20 subcategories to your favourites. Your favourites page will only show you chores belonging to the sub categories you've added. You can also select your favourite area. The favourites page is similar to our homepage but it lets you personalise the types of chores you'd like to see.
I've found a chore I'm interested in. What do I do next?
Read the chore description and if you have any questions you should clarify it by asking a question using the Comments section of the chore page. Once you've ascertained the scope of the chore you can submit your offer using the Submit an Offer button.
What happens after I've submitted an offer?
Once you've submitted an offer we'll email the chore poster and inform them about your offer. The poster will then most likely evaluate your offer, profile and feedbacks. If they have a question they can ask it by using the Ask a question link found next to your offer. The question will appear at the Comments section of the chore page and will be directed at your username. You can respond to it by using the same Comments section. Once you've made your offer you cannot withdraw it. You can however change your offer amount twice before it is accepted or before the chore closes. To change your offer use the Edit your offer link found next to your offer on the chore page.

If your offer is accepted you'll be legally obligated to complete the chore at the amount you offered. So please only proceed with making an offer after you've understood the scope of the chore and the poster's expectations. Also, if you're not qualified or capable to doing a certain chore then you should not make offers on that chore.
What happens after my offer has been accepted?
Once your offer has been accepted the success fee will be debited to your Chores account. We'll also notify you via email about your offer being accepted and the chore being assigned to you. At the top of the chore page you'll find your doer's panel. You can access the chore poster's contact details from your doer's panel. The chore poster will also be able to access your details from their poster's panel. You can then make contact with the poster or the poster can contact you to get the chore started. Once the chore has been completed the poster should pay you. You can then leave your feedback about the poster using the Place Feedback button found on your doer's panel. The poster can also leave a feedback about you.
What can I do if the chore falls through?
You have the following options if after accepting your offer the chore poster does not wish to proceed with the chore. You can use the link on your doer's panel to apply for a refund of your success fee. You can also leave your feedback about the chore poster. Accepting an offer is legally binding so we do investigate such cases and suspend members who are found to abuse our terms repeatedly.
What if there's a dispute?
It's best to avoid disputes from happening in the first place by ensuring you've fully understood the poster's expectations first before proceeding with the chore. If a dispute does arise, you'll have to work with the chore poster to resolve it. Please note that we are unable to intervene when a dispute arises simply because we do not have the ability to act as a resolution provider. Instead we encourage both parties to try and settle conflicts amongst themselves.

If you fail to reach a resolution, the chore poster might use remedies provided under New Zealand consumer law, civil law and disputes tribunal. They might also leave you a bad rating and feedback. So it's best to avoid disputes in the first place but if a dispute does arise, try and work with the poster to resolve it best you can. Giving outstanding customer service is the foundation of a solid business model and all chore doers should practice it. Members with a high number of bad feedbacks will be investigated and could be suspended from Chores. So please do try and keep your customers happy.
How long do I have to request a refund on a chore that falls through?
Once your chore has been archived you will not be able to place your feedback about the chore poster or request a refund for that chore if the deal falls through. So please try to complete all activities relating to a chore assigned to you before the chore is archived.

All chores are archived after 30 days of being assigned or closed. The way our system is set up makes it impossible to generate a success fee refund after a chore has been archived. So it's best to be proactive and prompt with all your dealings once a chore has been assigned to you.
How do I track my income?
We've made it very easy to track your income. Simply click the My Income link found in your My Chores page to see your income summary. Your income summary shows your income broken down by month and year. You can also click on the monthly figure to see all the chores you got assigned in that month.
Do I have to pay income tax?
It's New Zealand law to declare all income earned and to pay tax on all profits generated. Paying your tax for work done via Chores is your responsibility. We've worked hard to ensure it's very easy to work out your tax generated via Chores. You can generate your income report using the Income Report page. You can get to the income report page by first clicking on the My Income link found in your My Chores page.

You can generate reports based on any set of dates relevant to you. The report will show your income excluding GST, income including GST and also the GST component. You'll also get to see all the top-ups you've made to your Chores account over the same period. Once again we give you figures with and without GST for all your top-ups.
Do I have to pay GST?
If your total income generated from Chores and all other "taxable activity" sources is over $60,000, then you have to file GST. If your total turnover is less than $60,000 you can still register for GST on a voluntary basis. Once you're registered for GST you have to file your GST returns on the schedule you've agreed with IRD.
How do I work out my GST?
Use the Income Report page to generate your income report based on the period you need the GST figures for. From the report you'll have the GST component for the income you've earned via Chores. You'll also have the GST component of the account top-ups you've made to your chores account. With both figures the GST is worked out backwards because all prices used at Chores are by default assumed to be GST inclusive.

To file your GST you'll need to know all the GST you've collected and all the GST you've paid. Though we help you with the GST figures generated via Chores, you'll have to work out the GST components of all income and expenses incurred outside Chores for your business activities. The formula to work out GST backwards is:

GST component = ( Amount x 3 ) / 23

Here's an example on how to work out the GST component on $90. First multiply $90 by 3 (90 x 3 = $270). Now divide the answer by 23 ($270 / 23 = $11.74). So GST on $90 is $11.74.

Please note that you don't need to work out GST backwards if you already invoice customers with GST inclusive and exclusive figures and if the invoices you receive already have GST inclusive and exclusive figures. Also, please completely ignore GST exclusive figures and GST amounts if you're not registered for GST. If you're not registered for GST then you'll use total figure inclusive of GST for all your accounting purposes.
How do I work out my tax?
Use the Income Report page to generate your income report based on the period you need the figures for. New Zealand's income tax year runs from 1 April to 31 March. However some businesses make alternative arrangements with IRD. A lot of businesses are also made to pay their income tax using the provisional tax installment method. Provisional tax method helps to spread your income tax payments throughout the year.

Regardless of which method you use to make your income tax payment, you can use our Income Report page to generate your income and top-up expenses for any period you wish. Once you've got your income figure from the report, you can add that figure to all other income you've generated outside of Chores. And once you've got your top-up figure from the report, you can add that to all other expenses you've incurred outside of Chores. Subtracting your total expenses from your total revenue will give your profit / loss. You pay tax on your profit.

Those who file GST should use the GST exclusive amounts since they account for GST separately. Those who are not registered for GST should use the GST inclusive amounts for all their calculations.

DISCLAIMER: We've given the above guidelines as an aid to help you work out your tax obligations. Ideally you must visit the IRD website and use their tools and guidelines to work out your tax payments. This is particularly important if you have complicated things to factor in your tax such as asset depreciation. Alternatively you can talk to your accountant or tax agent. Or you can post a chore right here at Chores to get your tax sorted. We have "Tax Help" as a sub category under "Business" specifically for this purpose. We also have two other related categories to help you out. They are "Accounting & Payroll" and "Bookkeeping & Accounts".
If you still have an unanswered question then please contact us now for a prompt reply.